(A new TOC link will be inserted weekly until entire research paper is published)

Abstract

Chapter I – INTRODUCTION

Background

Problem Statement

Purpose of the Study

Research Questions

Significance of the Research

Chapter II – LITERATURE REVIEW

Informal Learning

Electronic Performance Support Systems

Microblogs

Theories

Situated Cognition

Distributed Cognition

Communities of Practice

Chapter III – METHODOLOGY

Yammer Functionality

Recruiting Participants

Materials and Procedure

Messages to Recruit Participants

Interview Protocol

Chapter IV – RESULTS AND ANALYSIS

Participant Characteristics

The researcher’s approach to the study

Research question 1: Does using a microblog in the workplace allow employees to become more aware of what each other is doing?

Yammer Experiences

Getting back to: 1. research question: Does using a microblog in the workplace allow employees to become more aware of what each other is doing?

Research question 2: Does the reading of status messages posted on a microblog lead to employees learning something new or receiving assistances with their jobs?

Interactions Because of Yammer

How Did Participants Find Posts that Grabbed their Attention?

Results of Using Yammer

Research question 3: Will the use of microblogs result in people feeling like they are part of communities where they can reach out to each other for assistance?

What Value Yammer Provides

Yammer’s Challenges

CHAPTER V – DISCUSSION, IMPLICATIONS AND RECOMMENDATIONS

Introduction

Discussion of Results

Research question 1: Does using a microblog in the workplace allow employees to become more aware of what each other is doing?

Research question 2: Does the reading of status messages posted on a microblog lead to employees learning something new or receiving assistances with their jobs?

Does reading Yammer posts that prompt participants to reach out to each other contribute to learning and performance?

Does reading Yammer posts contribute to learning and performance when people don’t reach out to each other?

Connections, Learning and Performance Improvement

Research question 3: Will the use of microblogs result in people feeling like they are part of communities where they can reach out to each other for assistance?

Implications

Guidelines on How to Use Yammer to Maximize Its Effectiveness in the Workplace

Recommendations for Future Research

Knowledge Management

Expert Networks

Limitations of Study

Conclusion

References

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