Not only do microblogs give people access to communities of practice and experts but also to content in a somewhat organized fashion (using hash tags to add meta data). What are they ultimately doing? What knowledge management systems always aspired to do: to capture and manage an organization’s knowledge. In this researcher’s opinion, the possibilities of a tool that captures context, content and experts is significant.

This is a section of a research proposal, to read more, go to the Table of Contents