Purpose of the Study

The purpose of this study is to examine whether the use of microblogs, a tool that easily uncovers context, can be used to provide performance support and therefore foster informal learning leading to performance improvement and self sustaining communities of practice.

Research Questions

Therefore the research questions are the following:

  1. Can microblogs like Yammer help organizations, uncover context in a fast, convenient, and cost-effective way, and therefore provide the means to implement just-in-time content delivery, informal learning and performance support?
  2. Can the use of a microblogs like Yammer help members of an organization increase their learning and improve their performance?
  3.  Will the use of microblogs result in self-sustaining communities of practice?

Significance of the Research

Microblogs have not yet been studied for their ability to increase learning and performance, and their ability to foster communities of practice and manage knowledge in and for an organization. Results of this study could advise many organizations that are unsure of social media and think microblogs are disruptive because they distract employees, to reconsider these powerful new tools that can help us all stay connected in a productive manner. In addition, developers of microblogs may consider knowledge management systems as they further develop these powerful tools.

This is a section of a research proposal, to read more, go to the Table of Contents

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